DP Systems Offshore Field Service Engineer
Job Summary
The Field Service Engineer II is responsible for independently executing field service requests, including installation, commissioning, troubleshooting, and repair of Dynamic Positioning (DP) systems, sensors, and marine propulsion control systems worldwide. This role provides direct operational support to clients and performs on-site work across hardware and software systems with minimal supervision, requiring strong technical expertise, customer interaction, and the ability to manage field work scopes while maintaining high levels of service quality and documentation.
Responsibilities
- Provide technical support for DP systems, joystick controls, and sensor systems
- Troubleshoot DP software, including Linux-based platforms and networking issues
- Support product improvements and system enhancements
- Test, configure, and repair spare parts and returned equipment (RMA)
- Assist with technical documentation and configuration management
- Perform job preparation including drawing and configuration verification
- Commission DP and control systems (software loading, network configuration)
- Verify installation, cabling, and system integration
- Configure DP sensor systems (gyro, MRU, wind, DGNSS, radar, laser, etc.)
- Conduct system testing, tuning, and optimization
- Execute sea trials, FMEA testing, and class verification
- Provide onboard training to vessel personnel
- Coordinate with third-party vendors and systems
- Complete detailed service reports and documentation
- Maintain system backups and update project databases
- Update as-built drawings to reflect final configurations
- Submit expense reports in a timely manner
- Ensure compliance with quality standards (ISO-9001 or equivalent)
- Maintain a safe working environment following HSE standards
- Maintain required technical certifications and training
- Support and mentor junior field service engineers as needed
Requirements
- Associate’s degree (AAS) in Electronics, Engineering Technology, or related field (or equivalent experience)
- 3+ years of field service experience with DP systems, automation, or control systems in a marine/offshore environment
- Experience with DP-related equipment (gyro, GPS, MRU, radar, etc.)
- Working knowledge of Linux systems and IP networking
- Strong troubleshooting and technical problem-solving skills
- Bachelor’s degree in Engineering or related discipline (preferred)
- 5+ years of relevant field service experience (preferred)
- Experience with control programming (Ladder Logic, C++, Java) (preferred)
- Familiarity with modern DP software platforms (preferred)
- Strong client-facing and communication skills (preferred)
- Heavy travel required (50%+), including international assignments
- Field assignments may exceed 2 weeks in duration
- Ability to lift up to 50 lbs
- Ability to board vessels and navigate ladders, confined spaces, and shipboard environments
- Strong manual dexterity and ability to work with tools and instrumentation